Frequently Asked Questions
Questions jit99 players frequently ask
From opening an account to making withdrawals, this page provides clear and complete answers in English to situations players commonly encounter.
From the moment players start at jit99 through to making withdrawals, all kinds of questions come up. This FAQ page answers those questions clearly in one place. Useful answers covering contact, account management, withdrawals, and identity verification are organised by category. You can go straight to the answer you are looking for below. If your question is not covered, you can reach us through Live Chat.
Contact Us
Yes. The jit99 support team operates entirely in Burmese. Players can read, write, and communicate fully in Burmese — both on Live Chat and email — in a comfortable, open way.
When getting in touch, please have your registered account name, a brief description of the issue you are experiencing, and any relevant screenshots ready at the same time. The more complete the information, the faster the issue can be resolved.
The jit99 support team is available 24 hours a day, 7 days a week — every day, any time of year. Players who are playing late at night or who run into issues on big match days can get in touch at any time.
There are two contact methods. The first is Live Chat on the website, which is the preferred option for direct, fast communication. The second is sending an email to [email protected], which is suitable for matters that need to be put on record.
Opening and Logging Into Your Account
The most common causes are an incorrect password, cached browser data, or a temporary network connection failure. Clear your browser cache and try again. If the problem persists, you can contact Live Chat for assistance.
If you want to change your phone number or payment details, you must contact the support team directly through Live Chat. You will need to verify your identity, and each case is reviewed individually for security.
Logging into jit99 from a new device is normal and you do not need to register again. Simply log in with your existing account number and password. If you want extra security, you can change your password immediately after logging in.
Each player is allowed only one account on jit99. The system actively prevents second accounts being opened under the same name or payment method. Using multiple accounts to claim bonuses without legitimate grounds will result in a ban under the terms and conditions.
How to Withdraw
Withdrawals at jit99 are processed within 15 minutes to 2 hours. If it takes longer than that, first check whether your identity verification (KYC) has been fully completed. If the issue is still unresolved, contact us via Live Chat with your withdrawal reference number.
jit99 processes withdrawals 7 days a week, 24 hours a day — no holidays. Whether you use KBZPay, Wave Money, AYA Pay, CB Pay, or Bank Transfer, your request is fulfilled within 15 minutes to 2 hours from the time you submit it.
The minimum amount per withdrawal at jit99 is 20,000 Ks. Withdrawals below this amount cannot be processed, so please make sure your balance meets the minimum before requesting. The minimum deposit amount is 5,000 Ks.
No. jit99 only processes withdrawals to KBZPay, Wave Money, AYA Pay, CB Pay, or bank accounts registered in the player's own name. Transfers to a third party's wallet are not allowed for security reasons.
Players who use the Welcome Bonus must complete a wagering requirement of bonus amount × 20 before the bonus funds can be withdrawn. For example — if you receive a 20,000 Ks bonus, you need to wager 400,000 Ks to meet the requirement. Your main deposit can be withdrawn at any time regardless of wagering progress, but please check with the support team regarding how the bonus and main funds are linked.
Personal Information Verification
KYC (Know Your Customer) verification is in place to protect the security and financial safety of players on the jit99 platform. It is carried out when a withdrawal is requested or when personal details are changed, and it is a process that keeps your account protected.
jit99 requires that the account name and the name on the withdrawal account must match. Withdrawals where the names do not match cannot be processed. This is a policy that is strictly in place to prevent financial fraud. If your names do not match, please speak with the support team first.
For KYC verification, you can submit either a NRC (National Registration Card) or a Passport. When taking a photo, make sure it is clear enough to read both your face and the information in the centre of the document.
Players will typically go through KYC verification the first time they request a withdrawal or when their personal details are changed. In some cases, additional verification may also be required for large transactions. This is done to protect the interests of players in Myanmar.
If verification is unsuccessful, the jit99 support team will contact the player and explain the reason for the rejection. Issues that can be resolved — such as an unclear photo or a name mismatch — can be corrected and resubmitted. Contact us via Live Chat for full guidance.
Get in Touch for Help
If you cannot find the answer to your question in this FAQ, you can reach the jit99 support team in Burmese, 24 hours a day. A response is available within minutes via Live Chat.
Open jit99 Live Chat